Shipping Policy

Order Processing
All orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on a weekend or holiday begin processing the next business day. You’ll receive an order confirmation email right after checkout, and a shipping confirmation with your tracking number once your order ships. During busy sale periods processing can take a little longer; if your order is delayed, we’ll email you.

Delivery Times
Once shipped, orders typically arrive within 7–12 business days. Including processing, most orders arrive within 8–14 business days of purchase. Deliveries to remote areas may take longer. If you order multiple items, they may arrive in separate packages.

Shipping Rates
[Free shipping on all orders / Free shipping on orders over $XX; otherwise, shipping is calculated at checkout.]

Order Tracking
You’ll receive a tracking number by email once your order ships. Tracking can take 2–3 business days to show updates after dispatch, so don’t worry if it doesn’t update right away.

Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees charged by your country. These charges are the customer’s responsibility and are not included in the order total. We aren’t responsible for delays caused by customs.

Incorrect Addresses
Please double-check your shipping address at checkout. If you need to change it, contact us within 24 hours of placing your order. We aren’t responsible for orders shipped to an incorrect address provided by the customer.

Lost or Damaged Packages
If your order hasn’t arrived within 20 business days, or tracking hasn’t updated for 7 days, contact us and we’ll investigate. If your order arrives damaged, email us photos within 7 days of delivery and we’ll send a replacement or issue a refund.

Contact Us
Questions about your order? Email us at pawcoveee@gmail.com and we’ll respond within 24–48 hours.